Internal Knowledge Assistant

Overview

This proposed service helps staff search a defined collection of manuals, policies, and reference documents. Access controls and source freshness are part of the design so users do not receive material they are not entitled to see.

Who it helps

• Teams with scattered internal documentation
• Employees who need current policy or manual references

What it can do

• Index an approved set of documents
• Retrieve relevant passages and source references
• Identify conflicting or outdated versions
• Return uncertainty when the source set does not support an answer

Example in practice

An employee asks about the current return procedure. The assistant points to the approved policy and its source date, while restricting manager-only material from a user without the required access.

How it works

1. Tell us your needs

   Define the intended audience, desired outcome, and agreed scope. Provide the approved document collection and source owners.

2. Configure and test

   Prepare a limited sample using approved material and assess document repositories and permission models. Review accuracy, permissions, and the service-specific limits before proceeding.

3. Begin using it

   After you approve the sample and delivery plan, use the agreed outputs or workflow. Review exceptions and requested changes with a named contact.

What we need from you

• The approved document collection and source owners
• User groups, access rules, and retention requirements
• A process for identifying current versions and removing obsolete material

Connections

No named integrations have been verified for this proposed service.

Requires assessment

• Document repositories and permission models
• Search, identity, and source-refresh mechanisms

Your control

Within your agreed scope

• Search the authorized collection and draft source-grounded answers

Requires your approval

• Approve document ingestion, access rules, and retention
• Authorize new repositories or broader sharing separately

Meaningful limits

• Incomplete or stale documents limit answer quality
• Source permissions must not be bypassed by indexing or summaries

Common questions